Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. After processing, delivery usually takes 2–4 weeks, though many orders arrive earlier depending on your location and product availability.

Will I get a tracking number?

Yes. Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.

My tracking hasn't updated — is that normal?

Tracking can take a few days to show movement after dispatch, and there may be quiet periods while your package is in transit between carriers. As long as it's within the 2–4 week window, there's nothing to worry about.

Can I change or cancel my order after placing it?

You can request a change or cancellation within 12 hours of ordering, before it enters processing. After that, we may not be able to make changes. Please see our Cancellation Policy for details.

What payment methods do you accept?

We accept all major credit and debit cards along with popular digital wallets. All payments are processed securely.

Do you ship internationally?

Yes — we ship to most countries worldwide. Delivery times may vary slightly by destination.

Is checkout secure?

Absolutely. Our store uses SSL encryption and trusted payment processors, so your details are always protected.

I received a damaged or wrong item — what do I do?

Please email us at cervilabs@gmail.com within 7 days of delivery with your order number and a photo, and we'll make it right.

How do I contact you?

Reach our support team at cervilabs@gmail.com. We aim to reply within 24–48 hours.