Frequently Asked Questions

How long does shipping take?

It depends on the item — some of our range ships from our UK stock, the rest ships direct from our manufacturing partner.

Cervical Contour Pillow & Knee Pillow — held in UK stock. Dispatched within 1–3 business days, delivered in 1–3 business days after dispatch, so most orders arrive within 2–6 working days of ordering.

Silk Pillowcase & Posture Support Brace — shipped direct from our manufacturing partner. Dispatched within 1–3 business days, delivered in 1–3 weeks after dispatch, though most arrive well before the end of that window.

Shipping is free on every order either way, and every order ships with tracking.

Will I get a tracking number?

Yes. Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.

My tracking hasn't updated — is that normal?

Tracking can take a few days to show movement after dispatch, and there may be quiet periods while your package is in transit between carriers. As long as you're still inside the delivery window for your item, there's nothing to worry about.

Can I change or cancel my order after placing it?

You can request a change or cancellation within 12 hours of ordering, before it enters processing. After that, we may not be able to make changes. Please see our Cancellation Policy for details.

What payment methods do you accept?

We accept all major credit and debit cards along with popular digital wallets. All payments are processed securely.

Do you ship internationally?

Yes — we ship to most countries worldwide, and shipping is free on every order with no minimum spend. Delivery times may vary slightly by destination.